Refund Policy
Bought a GB-based plan and it isn't the right fit? Request a refund within 14 days of purchase, as long as you've used less than 10% of the bandwidth. Unlimited plans and crypto payments are final.
14 days
from the purchase date to request it
< 10% used
of the bandwidth you bought
GB plans only
unlimited & crypto are final
Last updated: August 30, 2026
You get a refund when
- The plan is a GB-based (pay-per-GB / bandwidth) plan.
- You request the refund within 14 calendar days of the purchase date.
- You have used less than 10% of the purchased bandwidth at the moment the request is received.
- The account is in good standing (no ToS violation, abuse or fraud investigation).
- Payment was made with a reversible method (card, Apple Pay, Google Pay, PayPal, SEPA or wire).
All conditions must be met. Refunds are issued for the full purchase amount to the original payment method.
Not refundable
- Unlimited plans (Unlimited Residential, Unlimited ISP and any unmetered or port-based plan). Non-refundable, including unused days.
- Dedicated ISP / dedicated IP allocations once the IPs have been provisioned to your account.
- All cryptocurrency payments. Blockchain settlement is irreversible, so crypto sales are final.
- Requests made after the 14-day window has closed.
- Plans where 10% or more of the bandwidth has been consumed.
- Custom, enterprise or negotiated contracts with their own written terms.
- Accounts terminated for abuse, fraud, sanctions breaches or Terms of Service violations.
Worked examples
So there's never a grey area at checkout or in live chat.
50 GB Residential Smart, bought 9 days ago, 4 GB used (8%)
Inside the 14 days and below the 10% threshold. Full refund.
100 GB Premium Residential, bought 3 days ago, 34 GB used (34%)
Over the 10% usage threshold, not eligible.
Unlimited Residential monthly plan, cancelled after 2 days
Unlimited plans are non-refundable; you keep access until the end of the paid period.
GB plan paid in USDT, 5% used, day 4
Crypto payments are final. We may offer account credit as a goodwill gesture at our discretion.
How to request a refund
Contact us inside the window
Message us in live chat or email billing@rainproxy.io within 14 days of your purchase. Include your account email and the order/invoice number.
We check your usage
Bandwidth metered by the Rainproxy dashboard is the binding record. If usage is under 10%, the request is approved.
Money back to the original method
Approved refunds are returned to the original payment method within 5–10 business days. Bank processing time may add a few days.
The legal detail
- Usage measurement: the bandwidth counter in your Rainproxy dashboard is the authoritative record of consumption for the purposes of the 10% threshold.
- Consumer withdrawal rights: where you purchase as a consumer in the EU/EEA, statutory withdrawal rights (Directive 2011/83/EU, art. 6:230o Dutch Civil Code) apply. Those rights lapse once delivery of digital services begins with your express consent and acknowledgement that you lose the right of withdrawal. This commercial 14-day policy is offered in addition to, and does not limit, any mandatory statutory right you may have.
- Business customers: purchases made in the course of a trade, business or profession are governed exclusively by this policy and our Terms of Service.
- Partial usage: refunds under this policy are issued for the full purchase amount when the usage threshold is met; we do not pro-rate partially consumed plans outside this policy.
- Chargebacks: raising a chargeback instead of contacting support may result in immediate account suspension. Please talk to us first, we resolve eligible cases in chat.
- Anti-abuse: we may refuse refunds where we reasonably determine the policy is being used to obtain free bandwidth on a repeat basis.
- Governing law: these terms are governed by the laws of the Netherlands; the English text prevails over any translation.
This policy forms part of our Terms of Service. Where this page and the Terms differ, the Terms prevail.